Terms & Conditions
(a) Diagnostics and Repairs: EERepair will attempt to diagnose your machine and/or other related equipment problem, provide an estimate of applicable service fees (plus parts if required), and then provide you with a repair solution. In certain cases, however, diagnosis and support may not be completed because of a problem with your machine or equipment or its configuration that is beyond our control.
(b) Your Responsibility: While EERepair will make all reasonable efforts to safeguard the contents (data) stored on your machine and/or equipment, you understand and agree that prior to contacting or allowing EERepair to perform diagnostic, repair, or other services on your machine and/or equipment, it is your responsibility to back-up the data, software, information or other files stored on your machine and/or equipment if you so desire. You acknowledge and agree that EERepair and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data, or files.
(c) Service Fees: You acknowledge that the flat labour rates published on EERepair’s web site apply to each repair component and do not include the cost of parts. If EERepair is successful in providing a repair solution you understand that the minimum labour/service fee is as per the price list stated on our website. You further acknowledge and agree that EERepair will provide free diagnostic testing of your machine and/or equipment only if you agree to complete the recommended service at the price quoted. In the event that you should decline quoted service you agree to pay a service fee in the amount as per the price list stated on our website plus pickup and return shipping charges. You agree to contact and discuss service options with EERepair within 30 days from the date we receive your machine and/or equipment. Once you provide verbal or electronic approval of service fees you agree to make payment for these fees within 30 days of the service completion date. If you later decline service you previously approved you agree to pay 100% of labour fees associated with this service plus a 20% restocking fee for any and all parts used to facilitate the repair.
(d) Abandonment of Property: If you fail to make contact with EERepair for 60 consecutive days regarding the disposition of your machine and/or equipment, EERepair will consider your inaction as abandonment of property. You agree that EERepair may take ownership and/or dispose of such abandoned property and hereby release EERepair and waive any claims regarding such disposal.
(e) Repair Turnaround Times: The turnaround times published on the EERepair web site do not include shipping time in transit and reflect only actual time in shop. Turnaround time also depends on availability of parts. If required parts are not in stock the turnaround time will not start until parts become available.
(f) Your Responsibility Regarding Shipping: (1) Initial machine and/or equipment shipment from you to EERepair: It is very important that you properly package your machine and/or equipment prior to shipment to us. If you are using your own packaging materials you agree to follow the packaging procedures and standards outlined on our web site at EERepair/packaging.html. If you are using a machine and/or equipment shipping container provided by EERepair you agree to follow the packaging instructions provided with the container. You further agree that damages that occur during shipping will be sole responsibility of the shipping carrier and that EERepair is not responsible for such damages. (2) Final shipment from EERepair to you: Upon receipt of returned items from EERepair you are responsible for inspecting and noting obvious damages to the package exterior to the delivery person at the time you accept the package. You must accept the package before you can make a damage claim with the courier. Where shipped items have received damages internally, you are responsible for reporting this damage to EERepair within 48 hours after receiving the package at which time we will advise you on the courier's damage claim procedures. IMPORTANT: You must keep all packaging materials and have them ready for pickup and inspection by a courier representative. DO NOT RETURN DAMAGED MERCHANDISE to EERepair, the courier must first validate the damage claim.
(g) Cancelled Orders and Refund Policy: (1) Initial machine and/or equipment service requests: If you wish to cancel a machine and/or equipment repair service request you must do so before your safe-ship box or email label is processed and sent. You agree that no refunds will be issued for shipping, containers, or express processing fees at any time once an order has been processed and shipped. (2) Return of service parts: All parts purchased and used to facilitate service that you authorise are non-refundable. If the parts are defective in any way and a warranty is included with these parts EERepair will instead replace or repair the part as specified in the warranty agreement for that part. (3) Return of general merchandise: If you wish to return merchandise purchased from EERepair that was not used to facilitate service on your machine and/or equipment, such as external accessories, etc, you agree to pay a 20% restocking fee. You further agree that any shipping and handling charges you paid for this merchandise are non-refundable and that return shipping charges are solely your responsibility.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: EEREPAIR RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY EEREPAIR.
(b) FORCE MAJEURE: If EERepair’s ability to render repair services is impaired by you, or circumstances beyond the control of EERepair, EERepair may choose not to provide or to discontinue services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that EERepair’s total liability for damages related to its services is limited to the total amount you pay for these services (plus parts if applicable), and you release EERepair liability for any indirect, incidental, special, or consequential damages. EERepair IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR MACHINE AND/OR EQUIPMENT OR OTHER PRODUCT.
(d) LIMITATION OF LIABILITY DURING SHIPPING: EERepair uses a reliable shipping carrier and in most cases provides between £500 and £1000 of shipping insurance for each shipment. EERepair is not responsible for damages that occur during shipping; however damages should be processed using the procedures set forth by courier company.
SERVICE WARRANTY
Upon completion of service every machine and/or equipment will undergo a thorough quality assurance check prior to shipping to ensure minimal defects. In the unlikely event you should encounter problems associated with the service that was performed on your machine and/or equipment you agree to contact EERepair within 7 days. We will attempt to correct the problem via telephone or email, however if this is unsuccessful we may authorise the return of the machine and/or equipment for a free follow up diagnostic service. You agree to pay all upfront shipping charges associated with returning the machine and/or equipment to EERepair, however if the problem is reported within 7 days from the date you initially received your machine and/or equipment back, and the problem is found to be covered under our warranty, you may request to have these shipping charges credited to your account with a maximum credit of £19.00. You agree that shipping charges for any warranty service provided past 7 days from the date you received your machine and/or equipment will be solely your responsibility.
SHIPPING FEES
Since 1st January 2021, parcels to Europe are subject to customs and duty fees.
If you are not satisfied with services received from EERepair for any reason, please contact us.
PRIVACY POLICY
For information about the collection and use of your information, please refer to EERepair’s Privacy Policy.