Guidelines for Good Packaging

Always ensure your goods are well packaged.

It’s really important that you package your items well to keep them safe on their journey. If your goods are not packaged sufficiently and become damaged any compensation cover provided on our services will be invalidated. The following advice will help ensure your items are well protected and are delivered on time.

You can help to ensure that your package arrives safely and on time with these packaging guidelines and procedures.

• Use a rigid box with flaps intact
• Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return information
• Place a duplicate address label inside the package
• Use pallets as required
• Never strap boxes / parcels together
• Labelling an item as “fragile” is not a substitute for adequate packaging
• Labelling an item “This way up” will not guarantee it will remain in the requested orientation during delivery